FAQ
Clinical Services FAQ
What are your fees and payment policy?
Fees vary depending on the type of service being offered. For information about our current fees, please contact us directly.
Payments are usually due at the time of each appointment unless agreed with PsyNeu. Typically, should the fee not be paid for two or more sessions, no further sessions will be scheduled until the balance is paid and/or payment arrangements have been made with PsyNeu.
Are services covered by insurance?
All private insurance providers cover our psychological services, although each provider differ in their amounts. Please check with your provider to determine exactly how much mental health coverage's available to you as you will be responsible for the financial difference not covered under your insurance policy.
How do I make an appointment and is a referral required?
PsyNeu does not require a physician’s referral. Appointments can be made directly via phone, email or by using our online booking platform.
How long are sessions and how frequent are sessions?
A standard therapy session is 60 minutes in duration. PsyNeu also provides shorter and longer alternatives. Session frequency is dependent on the unique needs of each client with consideration given to symptom severity, level of distress, availability, and financial constraints.
What is the cancellation or missed appointment policy?
To get the most benefit from therapy, it is important to attend regularly scheduled appointments. If you need to cancel an appointment, we require a 24-hour notice so that we can provide that time to another individual.
You will be charged the full hourly rate plus added fees for appointments cancelled less than 24 hours in advance and for missed appointments (these costs are not covered by insurance companies). If you need to cancel or reschedule an appointment, please contact your therapist directly.