Frequently Asked Questions
Clinical Services FAQ
What are your fees and payment policy?
Fees vary depending on the type of service being offered. For information about our current fees, please contact us directly.
Payments are usually due at the time of each appointment unless agreed with PsyNeu. Typically, should the fee not be paid for two or more sessions, no further sessions will be scheduled until the balance is paid and/or payment arrangements have been made with PsyNeu.
Are services covered by insurance?
All private insurance providers cover our psychological services, although each provider differ in their amounts. Please check with your provider to determine exactly how much mental health coverage's available to you as you will be responsible for the financial difference not covered under your insurance policy.
How do I make an appointment and is a referral required?
PsyNeu does not require a physician’s referral. Appointments can be made directly via phone, email or by using our online booking platform.
How long are sessions and how frequent are sessions?
A standard therapy session is 60 minutes in duration. PsyNeu also provides shorter and longer alternatives. Session frequency is dependent on the unique needs of each client with consideration given to symptom severity, level of distress, availability, and financial constraints.
What is the cancellation or missed appointment policy?
To get the most benefit from therapy, it is important to attend regularly scheduled appointments. If you need to cancel an appointment, we require a 24-hour notice so that we can provide that time to another individual.
You will be charged the full hourly rate plus added fees for appointments cancelled less than 24 hours in advance and for missed appointments (these costs are not covered by insurance companies). If you need to cancel or reschedule an appointment, please contact your therapist directly.
Privacy Policy
What is PsyNeu's privacy policy?
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Personal Information Protection Act 2016 (PIPA) in Bermuda. By using our services, you agree to the terms outlined below.
1. What Information We Collect
We only collect personal information necessary for psychological assessment, treatment, and administrative purposes. This may include:
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Personal Details (e.g., name, date of birth, contact information)
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Health Information (e.g., medical history, psychological assessments, session notes)
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Billing Information (if applicable, for processing payments)
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Emergency Contact Details
2. How We Use Your Information
We collect and use your information solely for the following purposes:
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To provide psychological assessment and therapy services
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To maintain accurate and confidential clinical records
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To process payments and issue invoices
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To communicate with you regarding appointments, treatment, and follow-ups
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To comply with legal and professional obligations
We will not share your personal information with third parties unless:
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You provide explicit consent
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It is legally required (e.g., risk of harm, court orders)
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It is necessary for healthcare coordination (e.g., referrals, consultations with other healthcare providers, with your consent)
3. Your Rights Under PIPA
Under PIPA, you have the right to:
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Access your personal information upon request
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Correct or update inaccurate information
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Request deletion or restriction of your personal data (subject to legal and ethical obligations)
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Withdraw consent to data processing at any time (where applicable)
If you wish to exercise these rights, please contact us at drberkeley@psyneu.bm
4. How We Protect Your Information
We implement strict measures to protect your personal data, including:
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Secure electronic health record systems
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Restricted access to client files
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Confidentiality agreements with staff and service providers
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Regular security audits and compliance reviews
5. Data Retention & Disposal
We retain client records only for the necessary period required by professional and legal standards. When no longer needed, data is securely deleted or destroyed.
6. Data Breach Notification
In the unlikely event of a data breach that may pose a risk to your privacy, we will notify you and the Office of the Privacy Commissioner as required by law.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via email and posted on our website.