Fees vary depending on the type of service being offered. For information about our current fees, please contact us directly.
Payments are usually due at the time of each appointment unless agreed with PsyNeu. Typically, should the fee not be paid for two or more sessions, no further sessions will be scheduled until the balance is paid and/or payment arrangements have been made with PsyNeu.
All private insurance providers cover our psychological services, although each provider differ in their amounts. Please check with your provider to determine exactly how much mental health coverage's available to you as you will be responsible for the financial difference not covered under your insurance policy.
PsyNeu does not require a physician’s referral. Appointments can be made directly via phone, email or by using our online booking platform.
A standard therapy session is 60 minutes in duration. PsyNeu also provides shorter and longer alternatives. Session frequency is dependent on the unique needs of each client with consideration given to symptom severity, level of distress, availability, and financial constraints.
To get the most benefit from therapy, it is important to attend regularly scheduled appointments. If you need to cancel an appointment, we require a 24-hour notice so that we can provide that time to another individual.
You will be charged the full hourly rate plus added fees for appointments cancelled less than 24 hours in advance and for missed appointments (these costs are not covered by insurance companies). If you need to cancel or reschedule an appointment, please contact your therapist directly.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Personal Information Protection Act 2016 (PIPA) in Bermuda. By using our services, you agree to the terms outlined below.
We only collect personal information necessary for psychological assessment, treatment, and administrative purposes. This may include:
Personal Details (e.g., name, date of birth, contact information)
Health Information (e.g., medical history, psychological assessments, session notes)
Billing Information (if applicable, for processing payments)
Emergency Contact Details
We collect and use your information solely for the following purposes:
To provide psychological assessment and therapy services
To maintain accurate and confidential clinical records
To process payments and issue invoices
To communicate with you regarding appointments, treatment, and follow-ups
To comply with legal and professional obligations
We will not share your personal information with third parties unless:
You provide explicit consent
It is legally required (e.g., risk of harm, court orders)
It is necessary for healthcare coordination (e.g., referrals, consultations with other healthcare providers, with your consent)
Under PIPA, you have the right to:
Access your personal information upon request
Correct or update inaccurate information
Request deletion or restriction of your personal data (subject to legal and ethical obligations)
Withdraw consent to data processing at any time (where applicable)
If you wish to exercise these rights, please contact us at drberkeley@psyneu.bm
We implement strict measures to protect your personal data, including:
Secure electronic health record systems
Restricted access to client files
Confidentiality agreements with staff and service providers
Regular security audits and compliance reviews
We retain client records only for the necessary period required by professional and legal standards. When no longer needed, data is securely deleted or destroyed.
In the unlikely event of a data breach that may pose a risk to your privacy, we will notify you and the Office of the Privacy Commissioner as required by law.
We may update this Privacy Policy from time to time. Any significant changes will be communicated via email and posted on our website.